{"id":14509,"date":"2026-10-02T10:53:30","date_gmt":"2026-10-02T10:53:30","guid":{"rendered":"https:\/\/www.qargo.com\/?post_type=case&p=14509"},"modified":"2026-10-02T11:34:13","modified_gmt":"2026-10-02T11:34:13","slug":"nigel-rice-transport-storage","status":"publish","type":"case","link":"https:\/\/qargo.com\/cases\/nigel-rice-transport-storage\/","title":{"rendered":"Nigel Rice Transport & Storage\u00a0"},"content":{"rendered":"\n
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“Qargo fits our company. It fits our needs right now. Good customer service. All in all, it’s been very good and we are very happy with Qargo and everything they do for us.” \u2014 Jon Herring, Business Development Manager, Nigel Rice Transport & Storage\u00a0
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About Nigel Rice Transport<\/strong><\/p>\n\n\n\n

Based in East Yorkshire, Nigel Rice Transport & Storage<\/a> has been serving the region for many years, offering general haulage nationwide alongside a pallet network service along the east coast of the UK, a Hazchem service, and storage and warehouse facilities.<\/p>\n\n\n\n

The business positions itself as a premium, boutique operator, putting customer relationships front and centre. “We basically make customer service a priority, ensuring that we deliver a good service to all our customers,” says Jon Herring, Business Development Manager.<\/p>\n\n\n\n

That personal touch runs through everything the team does \u2014 from weekly check-in calls to understanding how each customer’s own business is performing. “We try to understand our customers’ needs and what they are doing in terms of the sector they are working in… so we can tailor our transport operations to fit their operational goals.”<\/p>\n\n\n\n

Having come from a large corporate background, Jon says the family-run structure at Nigel Rice Transport is deliberate. “We want to keep it as a family-operated business, but with a high-standard boutique service.” Growth, he says, is steady and forecasted rather than rushed \u2014 a reflection of how tight resources are across the transport industry.<\/p>\n\n\n\n

How They Found Qargo<\/strong><\/h2>\n\n\n\n

Nigel Rice Transport were true early adopters, going live with Qargo in February 2024 when Qargo had only a handful of transport company customers. Previously running with another TMS, the business was looking for a platform that could flex and grow alongside them, rather than a rigid, one-size-fits-all system.<\/p>\n\n\n\n

“There are a lot of TMS systems out there that are just, this is it, this is what you do. But Qargo was a little bit more flexible,” Jon explains. “We wanted Qargo to grow with us.”<\/p>\n\n\n\n

That partnership approach has defined the relationship ever since: “We’re having some problems in this area, so we can bring it to Qargo and say, right, can you have a look at this? Can you improve it? And they come back to us with results.”<\/p>\n\n\n\n

The Challenge<\/strong><\/h2>\n\n\n\n

Before Qargo, the business was contending with a fragmented set of tools and processes. Financial reporting, trip reporting and the customer booking experience were all difficult to get transparency on, and planning \u2014 particularly forecasting network volumes \u2014 was a persistent pain point.<\/p>\n\n\n\n

“It was quite fragmented,” Jon says. Integration gaps with partners like Palletline, alongside slow, disconnected PODs and ePODs, meant admin regularly spilled over: “obviously invoicing sometimes was late,… but most of it was mainly the planning side of it, mainly predicting the volumes to the networks.”<\/p>\n\n\n\n

The Solution<\/strong><\/h2>\n\n\n\n

Since going live, Nigel Rice Transport has used Qargo to bring planning, invoicing and network operations into one place. Jon points to the planning side \u2014 visibility over collections and deliveries \u2014 as the single biggest improvement, alongside stronger reporting and invoicing.<\/p>\n\n\n\n

The Qargo customer portal has also been a hit with their own customers, who’ve responded well to being able to rebook jobs and view their dashboard directly. “It was good for the customer side… they just adapted very well.”<\/p>\n\n\n\n

The team also uses Qargo Intelligence day to day, including AI-assisted lookups for jobs and customer service queries \u2014 with a clear route to a human when needed. <\/p>\n\n\n\n

Integrations<\/strong><\/p>\n\n\n\n

Nigel Rice Transport currently integrates Qargo with:<\/p>\n\n\n\n